Most schools find the Exam Totals report helpful for placing the exam order.  This report gives the number of regular and alternate exams that students have registered for.  This report can be sorted by clicking on the headings in the table.

Total Registration recommends that schools do the following before placing their order with the College Board:

• Record all payments from students
• Run the Balance Due report to see if there are any students that have not paid their fees
• Total Registration recommends that schools exams only for students paid in full.  Use the Discrepancy Email to let students know they need to pay or their exams will not be ordered.
• Drop Exams (use Data Base Management) for students who will not be taking exams.  TR recommends dropping exams for students who have not paid their fees.  Schools should fully  communicate with students and parents before dropping any exams.
• Print exam rosters and distribute them to teachers.  Ask teachers to completely review the rosters and let you know if their are any issues (students they do not know or missing students).  TR recommends having teachers return their rosters signed with any notes.

1. We recommend that all schools use Send Email reminder of email used in the past utility found under students in the Report Center.  This report allows schools to send all students who registered in the past (except last year's seniors) a reminder of the email they used when registering in the past.
2. If student's do not remember their password they can click the Forgot Your Password? link on the login page and the system will send them an email with a temporary password so they can login and reset their password.  This only works if they still have access to the email we have on record for the student.
3. If the student does not remember the email they can click the Don't Remember the Email you Used in the Past?  on the registration site and the system will remind them the email they used in the past
4. If the student needs to change their email they can login with their old email (assuming they remember their password) and update their email once they are logged in.
5. Any school TR user can reset a student's password or edit their email when logged in at Account => Change Students Password or using the Reset a Students Password/Email under Students or Database Management  in the Report (AP or PSAT) Center.
6. Worst case, families can create a registration using a different email.  This is not ideal as the student will now have mutliple records in the system.  It is definitely ideal to have a unified record for all of the student's exam registrations as then the student's "history" will be available in the system.

Fee Calculation Methods

Your base PSAT Exam Fee was configured at  PSAT/NMSQT Exam Service => Configure PSAT Registration => General Info.

• Fee Varies by Grade Level - Check this if students pay different fees based on the grade they are in.  Many schools use this as they cover the cost of a particular grade, or offer the exams at a reduced cost depending on the student's grade level.  Once you check yes, you will be presented a table that allows you to enter a "Discount" for each grade level.  If a particular grade level receives a discount, enter the amount in the discount column.  The system will show you how much that student will pay (Base Exam Fee - Grade Level Discount)
• A fee or waiver can be applied to students that answer a particular question a particular way.  Some examples are:
• Students in a particular program (AVID) receive a discount
• Personal Checks have an additional fee
• Students who were given a special code receive a discount
• In order to configure this fee calculation schools will need to check the box and then click the link ti set-up the question/answer combination that triggers the fee/discount to be applied.
• First schools will select the question that will trigger/fee. 
• If the question is a free response question the school will enter a response that must be matched
• If the question is multiple choice, the school must select the response that must be selected to receive the fee/waiver (if multiple responses, each must be configured individually)
• Next enter the amount of the waiver or fee.  Fees will be indicated by entering a positive value and waivers are negative values.
• Enter  a label that will be recorded with the fee/waiver
• Choose how the fee/waiver will be calculated (Per Registration or Per Exam)
• Click Save
• Repeat to add additional fees/waivers for different questions or responses.
• Handling Multiple Waivers - Please use this option to tell the system how to handle waivers if a student is eligible for both a Free/Reduced Lunch Waiver and a Grade Level Waiver.  Which waiver should the system apply first?

Total Registration has created some default text based on all of your settings you have entered.  Once you edit any text and save it, this information becomes static and will no longer be updated when you edit any dates, fees, etc.  If you change any information, you will want to make the corresponding edit on the Directions/Text for Various Pages page.

Each area that has customizable text has its own section.  Please be sure to edit each section. 

If your district has set some default text and your school is linked to the district account you can click the "Reset to District/TR Defaults" link to reset you text to the district text.  If your account is not linked to a district account or the district admin has not configured the default text, the text will be set to TR's default text based off of you other settings.

Clients who used TR last year can view the text used last year by clicking "View Previous Years' Info"  This will open a new page with your text from last year.  We do not automatically use this text as there are many values that change such as the dates, contact person and sometimes fees.  You can always cut and paste any of last years' text as you see fit.

Every time a student/parent visits the registration site we use this text from your settings.  You can change this text at any time with changes taking effect immediately.

You can automatically charge a late using the Late Fee Info page in the Fee and Payment Set-up section of the PSAT Registration Site Configuration.  You can enter the date you wish to be the payment deadline and the amount of the late fee once the deadline has past.  

If you would students to be able to register themselves online during the late fee period(s), it is important that the registration end date is set beyond the late fee date.  After the registration end date (set in the General Info Section) students cannot register themselves online and will need to come see you to register.

Schools even have the ability to charge tiered late fees where the cost increases each week.  To set this up please click "Add Another Late Fee".  Please not that the late fees are not cumulative, in other words,  only the most recent late fee will be calculated, previous late fees will be ignored.

If you did not include the late fee in your initial set up of your registration site, you can still assess a late fee to students.  This article explains how to charge a late fee after the deadline has passed.

Manage Standard Questions

Total Registration has created a list of commonly asked questions.  Schools  have the ability to select any or all of the questions from this list,  PSAT/NMSQT  Exam Service => Configure PSAT Registration => Manage Standard Questions.

There are several options when configuring standard questions

• Question Text - Many of the standard questions allow schools to configure the question text in order to display different text then our standard text.  Text is edited by clicking on the question text when underlined.
• Ask Students - How does this question appear to registrants that indicate they attend the school.
• Not on Form - Students will not be asked this question
• Optional - Students will be asked this question, but a response is not required.  In other words, the question can be left blank.
• Required - The question will be shown and a response is required.  Students cannot leave the questions blank.
• Ask Non-Students - A "Non-Student" is a registrant that indicates they do not attend the school.
• Not on Form - Non-Studnts will not be asked this question
• Optional - Non-Students will be asked this question, but a response is not required.  In other words, the question can be left blank.
• Required - The question will be shown and a response is required.  Non-Students cannot leave the questions blank.

• Time Zone - This was configured when the school was set up and can be edited Account => Edit 'School Name".
• Date and Time to Begin Registration - This is the time that students will first be able to access the registration site.  Prior to this date/time, students will be presented a message that the registration has not begun and to come back after registration as begun.
• Date and Time to End Registration - The registration will no longer be accessible to the students after the date and time.  If schools elect to use the wait list, the system will allow students to sign up on the wait list after this date.  
• Allow Students to Sign Up For Wait List - Schools can elect to start a wait list after the registration end date.  In this case, students will continue to be able to access the registration site, but instead of "registering" the student's exam will be added to a wait list.  Coordinators can view these wait listed exams and "Approve" a wait listed exam.  This will add the exam, fees, etc to the system and the student will now appear in the exams counts and on the roster.  Wait listed students will not be able to pay for their exams until their wait listed exam is approved.
• Attend Your School - The system can ask students if they attend your school.  If they say no, the system will ask students to identify the school they attend (or if they are homeschool students).  The system also has the ability to ask or require different questions deadening on whether or not the student attends your school.  "Non-Students" can also be charged a different exam fee, which is helpful for schools that subsidize the exam.
• Base Exam Fee - This is the "typical" non discounted fee that students will pay for the AP exam.  This fee can be discounted for various reasons (free/reduced lunch, certain exams, based on the number of exams, etc) later in the configuration process.  Think of this as the maximum fee that students will pay for an exam.
• Limit Number of Registrations - Typically, schools order their PSAT exams long before they register students and collect fees.  Schools can limit the number of PSAT registrations that can be made in Total Registration.  If you select Yes you will be able to enter the Maximum Number of Registrations.  Once the maximum has been reached, students will receive a message that registrations are no longer being accepted.  Remember, you are able to increase your PSAT/NMSQT exam order until the end of September, in which case you may not need to limit the number of registrations, see  http://professionals.collegeboard.com/testing/psat/coordinate/register form more info.  Remember, you must use 80% of the exams you order to avoid the $3.00 restocking fee, please see  http://professionals.collegeboard.com/testing/psat/about/dates for more info.
• Contact Info - There are some places where the registration site will display the contact info.  This contact info will also be used to generate some of the customized text and directions.

The CollegeBoard's web page for score reporting is http://www.collegeboard.com/student/testing/ap/exgrd_rep.html.  Here's and excerpt from this page:

The services listed below can be ordered by contacting AP Services:

AP Services

P.O. Box 6671

Princeton, NJ 08541-6671

Phone: (609) 771-7300 or (888) 225-5427 (toll-free in the United States and Canada)

When requesting these score reporting services from AP Services, you should include the following information with each of your requests:

The score reporting service(s) you are requesting

Your full name, home address, sex, date of birth, AP number(s), and social security number

Each year that you took an AP Exam

A credit card number and expiration date, or a check or money order for the exact amount due (make checks and money orders payable to AP Exams)

When requesting additional score reports: the name, city and state, and four-digit college code(s) of the college(s) you would like to receive the report

When requesting score withholding, score cancellation, multiple-choice rescoring, or your original free-response booklets: the name(s) of the exam(s) to which the request applies

Some of the possible reasons that students may not receive scores are:

• Incorrect address or name provided on the scan sheet
• Problem scoring the exam so scores are delayed
• Incorrect school code provided on the scan sheet

Set-up the locations and rooms

The first step is to set up all your testing locations and rooms.  This is easily done at AP Exam Service => Manage/Set-up AP Exams =>  Manage Exam Locations/Rooms .  Adding a location/room is as simple as clicking Add Location in the right corner above the table of locations.  This will bring up a page that is pre-populated with the schools address, but can be changed for a different testing location.  Be sure to add the Room Number.  Some schools will enter the room capacity in the notes for future reference.  You will repeat this for all the rooms you may use for exam administration.

Assign Particular Exams for Each Exam

The next step is to set-up the rooms that will be used for each exam.  This is done on at AP Exam Service => Manage/Set-up AP Exams =>  Manage Exams => Edit.  Click edit next to the exam you wish to add a room to.  You can then use the drop-down to select a room.  If you need a second room click the "Add Another Room/Location" to get another drop-down to select another room.

Assigning Students to a Particular Room

The last step is to actually assign students to a particular room.  This is done at AP Exam Service => AP Report Center => Assign Students to Rooms (in the Exams section).  Here you will pick an exam to assign students which will bring up a list of the students .  You can then check each student you wish to assign to a particular room (one room at a time) and click Nest.  You will then choose the Location/Room to assign these students to and click Record Location/Room Assignment.  

You will repeat these steps if you have students that need to be assigned to a different room.