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The registration site says my email has already been used, but I have not registered yet. What can I do?
Reference Number: AA-00287 Views: 15108 Created: 2011-02-02 15:33 Last Updated: 2011-03-13 18:29 0 Rating/ Voters


Every student in our system must have a unique email.  The system will not allow an email to be used twice.  Below are a few of the reasons your email may be "Already Used" with a few possible solutions:

  • You have registered for exams (AP or PSAT/NMSQT) in the past.
    • Click the Login button and try logging in with your email and password you would have created.  If you can't remember your password, click the "Forgot Password" link and the system will send you a password reset link.
    • If this doesn't work, you can ask your school's coordinator to set your password to a known value.
  • You had started a registration at some point and had entered your email and created a password.  At this point we created your login, even though you may not have completed your registration.
    • Click the login button and try logging in with your email and password you would have created.  If you can't remember your password, click the "Forgot Password" link and the system will send you a password reset link.
    • If this doesn't work, you can ask your school's coordinator to set your password to a known value.  Your school can also "remove" your email entry so that you can start over.
    • Occasionally a computer's browser or cache settings cause an issue.  If you know you password and cannot log in you may need to try a browser or a different computer or clear your "cache" (a browser's memory)
    • You may also want to try registering with a different email, after clearing your cache referenced above.
  • You have a sibling that registered with the same email address.
    • Use a different email address.  Every student needs to use a unique email address.  If you need a new email account, you can sign up for a free account with Gmail or Yahoo.
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