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Why haven't teachers received an activation email to activate their login?
Reference Number: AA-00417 Views: 15835 Created: 2012-01-14 19:42 Last Updated: 2012-01-15 00:33 0 Rating/ Voters

In order for teachers to log in and access rosters, they must activate their log in.  The activation process must first be initiated by the school sending an activation email to the teachers from the Manage/Set-up Teachers page.  

There are several reasons why teachers may not receive and activation email:

  • The activation email was not sent by the school admin.  This is a manual step that can be done from the Manage/Set-up Teachers page.
  • The teacher's email has a typo from when it was set-up.  Emails can be edited by clicking on the edit icon on  the Manage/Set-up Teachers page.
  • The teacher has already "Activated" (perhaps in a previous year).  If a teacher shows as "Activated" on  the Manage/Set-up Teachers page they can log in at  If the teacher does not remember their password, they can click the "Forgot Password?" link and the system will email them a link to reset their password.
  • The teacher's email software or district mail server has marked the email as spam or is filtering it out.  Please have the teacher check their spam or junk mail folder.  If the issue is with the district mail server, please have the IT department "whitelist" as a safe sender (,

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