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1 A student did not indicate that he/she was a Free/Reduced lunch student when registering. How do I apply a F/R waiver now?

Students are placed in the Free/Reduced lunch approval queue when they indicate the are an F/R lunch student at the time of registration. After a student…

2 A student record has an incorrect fee, payment, waiver. How do I edit a fee, payment or waiver?

There are occasionally times when a payment, waiver or fee gets recorded incorrectly or the wrong student. Correcting an incorrect fee, waiver or payment…

3 How do I enter payment information?

You can access payment information in the Enter Payment Information page of the AP Report Center under the AP Exam Service Menu (you must be logged in…

4 How do I record a refund and/or issue a refund to a student who is over paid?

There are a couple of reasons that a student might need a refund: they dropped an exam after paying or they were issued a waiver after paying. TR will…

5 How do I remove a fee for a student, i.e. a late fee or convenience fee?

TR's system does not allow the removal of a fee. You can however waive the fee. This is done using the "Enter Payment Information" report found in the…

6 How do we handle a fee reduction for free/reduced lunch students?

When you enter a payment for a student you are able to enter an amount for a fee waiver. This wavier amount should be the total that the student's fee…

7 How do we handle students who registered online but did not pay?

Total Registration recommends only ordering exams for students who are paid in full (paid or received waivers). Our clients report that it is very difficult…

8 Our payment date has passed. How do I assess a late fee for all of the students who have yet to pay?

All schools should have date by which students must submit payment. Most schools will assess a late fee if students to not pay by this deadline. TR has…